Google My Business review- A great way of dealing with customers!

Google My Business is a convenient and free tool for enterprises to manage their online presence in Google including Maps and Search. Enterprises can be visible to customers by editing and verifying their business information. Valuable feedback can be received for your business by reviews from customers and customers’ trust can be build by replying to reviews. Your response will appear under the label “Response from the owner” below your customer’s review on Google Search and Maps. People can see the customer review and your response in the Google reviews section on Google. Verify your business to see and respond to reviews left by customers on Google. Open the location that you want to manage in case you have multiple locations.

A few steps to link your Google My Business Review Form are:

• Search your company in Google by name.
• Click on “Write a review” button.
• Copy the URL out of the address bar on Google review box that has popped up.
• Shorten Google review URL.
• Start getting Google reviews by sending to clients.

A few steps on writing a review for a business on Google:

• Sign in to Google Maps.
• Search for a location.
• Click “Write a review” option by scrolling down on the left.
• Click the stars to score the location and write a review in the window that appears.

A few steps on replying to reviews:

• Open the location that you want to manage from Google My Business in case of multiple locations by first signing in.
• Verify your business and then click Reviews in the menu and respond to a customer review by clicking on “Respond”. Finally click “Submit” after writing a response.

Here are a few ways by which you can handle customers by replying to their reviews.

• Show friendliness and positivity: Engage with your customers using a good conversation.
• Keep it concise and precise: Write a short message that has all the necessary information.
• Bring human touch: Make responses on your own rather than using scripts so that customer trusts you.
• Welcome both negative and positive reviews: You can regain trust of customers by replying to negative reviews and you can strengthen a relationship with customers by replying to positive reviews.
• Appreciate Reviewers: Appreciate reviewers by replying with a “Thank you” as they have taken out some time for the review.
• Distribute the work: Appoint a person or two to respond to reviews because handling all the reviews yourself can take a lot of time.